Operations Manager

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about 1 hour ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Buraydah

Job Description

About the Role

J&T Express is seeking an Operations Manager to lead and optimize end-to-end express delivery and hub operations in Buraydah, Al Qasim. This full-time role involves ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.
Monitor daily branch/hub activities to ensure operational targets and Service Level Agreements (SLAs) are consistently met.
Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.

Performance and Compliance

Track and report on key operational metrics such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.
Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.
Conduct regular reviews of operational efficiency and present reports to senior management.
Ensure full compliance with company Standard Operating Procedures (SOPs), safety policies, and local labor/transportation regulations.
Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Team Leadership and Workforce Management

Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
Foster a safe, high-performance, and accountable work environment.

Qualifications and Experience

Candidates should possess 2-5 years of experience in operations management, preferably within the logistics or express delivery sector. The role requires a highly motivated and results-driven individual with a strong understanding of operational efficiency and safety compliance.