Assistant Store Manager📣 Job Ad

About the Role

Apparel Group is seeking an Assistant Store Manager to join its team in Dammam, Eastern region. This full-time role is central to supporting the overall operations of the store and ensuring a seamless customer experience. The Assistant Store Manager assists the Store Manager in various managerial tasks and assumes leadership responsibilities in their absence, overseeing daily operations, managing staff, and working towards sales targets and high customer satisfaction.

Sales and Customer Experience

• Prioritize customer needs and implement a high standard of customer focus within the store.
• Lead by example in all aspects of customer service.
• Actively seek ways to achieve or exceed shop sales targets.
• Ensure all team members understand Key Performance Indicators (KPIs) and targets.
• Oversee the implementation of promotional offers regarding stock.
• Implement effective strategies to drive sales and maximize revenue.

Store Operations and Merchandising

• Regularly audit store administration and resolve any issues.
• Implement changes in administration procedures positively and effectively.
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze KPIs.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular checks and replenishment.
• Maintain the back store operation and merchandise replenishment.
• Ensure the store layout and presentation align with brand standards and high visual merchandising standards.
• Communicate any changes in stock or store layout effectively to the team.

Team Management and Development

• Monitor and manage salesperson work hours, vacations, and days off schedules.
• Resolve salesperson complaints and concerns.
• Provide ongoing performance feedback and counsel salespeople when necessary.
• Encourage full participation of salespeople in creating store goals and developing plans.
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code.
• Maintain staff leave records.

Compliance and Professional Standards

• Ensure security procedures are adhered to throughout the store.
• Maintain a high standard of security awareness regarding stock and money within the store.
• Carry out corrective action and progressive discipline as necessary.
• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.

Required Qualifications

• A minimum of 3+ years of progressive experience in a customer-centric role with strong management experience.
• Demonstrated leadership and problem-solving skills.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for retail stores.
• A Bachelor's degree in business administration, retail management, or a related field is preferred.