Commercial Operations Manager📣 Job Ad

About the Role

Tuwaiq Casting & Forging Company is seeking a Commercial Operations Manager to join its Commercial Department. This full-time position, based in Dammam, Eastern Region, reports to the Commercial Operations Director. The role is responsible for leading the organization's commercial activities, ensuring efficient contract execution, robust proposal development, and effective customer relationship management.

Key Responsibilities

• Lead the review, negotiation, and finalisation of Terms & Conditions (T&Cs) with customers to secure favourable commercial outcomes for the company.
• Oversee the preparation of cost sheets and commercial offers in alignment with pricing strategy and margin expectations.
• Ensure timely and accurate submission of proposals in response to RFQs and tender invitations.
• Monitor customer orders through all execution phases, including production follow-up and delivery timelines.
• Act as the focal point for order status updates, resolving bottlenecks in coordination with operations and planning teams.

Process Management and Compliance

• Maintain and enforce the department's internal tollgate process, ensuring all commercial approvals and documentation stages are completed prior to submission or execution.
• Drive efficiency in the commercial process and improve stage gate compliance.
• Coordinate with legal and relevant internal stakeholders to mitigate risk and ensure contractual compliance.
• Drive process improvement initiatives to enhance commercial effectiveness.

Team Leadership and Collaboration

• Lead and develop a high-performing team.
• Build and sustain cross-functional collaboration with sales, planning, finance, and engineering teams.
• Develop and maintain reports and Key Performance Indicators (KPIs) to track commercial performance and identify areas for improvement.

Required Qualifications and Skills

• Proven experience of 5-10 years in a commercial operations or similar leadership role.
• Strong commercial acumen and negotiation skills.
• Demonstrated ability to lead and develop a high-performing team.

Work Location

This full-time position is based in Dammam, within the Eastern Region.