Customer Relations Representative

About FLSmidth

FLSmidth is committed to developing technology and expertise to contribute to a sustainable future. The company focuses on enabling customers to produce essential materials and technology. This role supports FLSmidth's goal of making an impactful positive change through innovation and collaboration.

The Role of Customer Relations Representative

FLSmidth is seeking a Customer Relations Representative to join its team in Dammam, Eastern Region. This is a full-time position requiring 2-5 years of experience. The representative will serve as the primary point of contact for supply between FLSmidth and designated strategic customers, ensuring service expectations are met or exceeded.

Key Responsibilities

• Serve as the primary point of contact for supply between FLSmidth and designated strategic customers.
• Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
• Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
• Coordinate closely with cross-functional teams, including Sales, Repairs, Field Services, and Supply Chain, to highlight service delivery gaps and drive continuous improvement.
• Act as the link between customer expectations and internal operations, translating insights into tangible performance improvements.
• Maintain contractual obligations and risks, ensuring both parties fulfill commitments and maximize agreement value.
• Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning data with contractual agreements such as Forecast Purchase Agreements (FPAs), Consignment Agreements, and Stocking Agreements.
• Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.
• Contribute to internal operational planning and strategy development by representing the customer perspective.

Application Process

FLSmidth is an equal opportunity employer committed to diversity and inclusion. Applicants are encouraged to exclude personal information such as age, ethnicity, number of children, and photographs from application materials. Applications will be reviewed, and interviews conducted on an ongoing basis. All suitable candidates will be subject to a personal suitability check, including but not limited to a criminal record check, citizenship check, qualification verification, and employment verification.