Customs Clearance & Customer Service Coordinator

About the Role

Supply Castle Logistics is seeking a Customs Clearance & Customer Service Coordinator for a full-time, on-site position in Dammam or Al Khobar. This role requires hands-on experience in customs clearance combined with strong direct customer communication and follow-up skills. The salary range for this position is SAR 5,625 - SAR 7,500.

Role Overview

The successful candidate will manage the entire customs clearance process, from initial customer request to final shipment clearance. This is not a back-office position; it requires daily direct interaction with customers. The coordinator must be comfortable communicating clearly and professionally throughout the clearance process, providing continuous updates and resolving issues proactively.

Key Responsibilities

• Receive and review customs clearance requests and documents from customers, primarily via email.
• Communicate directly with customers throughout the entire clearance process.
• Prepare and process customs clearance transactions, ensuring all required documents are complete and accurate.
• Coordinate with customs authorities, customs platforms, shipping lines, agents, and other relevant parties.
• Continuously follow up on the status of each shipment and customs transaction.
• Provide customers with regular and timely updates by email regarding shipment and clearance status.
• Proactively inform customers of any missing documents, issues, delays, customs requirements, or additional actions required.
• Respond professionally and promptly to customer inquiries and requests.
• Follow up on customs declarations, payments, inspections, releases, and other requirements until final clearance.
• Handle clearance delays and problems, communicating the situation and proposed solutions clearly to the customer.
• Maintain accurate records and ensure all customer communications and clearance activities are properly documented.
• Manage multiple customers and shipments simultaneously while meeting required timelines.

Qualifications and Experience

• 2-5 years of experience in customs clearance.
• Demonstrated ability to handle the customs clearance process independently.
• Comfortable with daily direct customer communication.

Required Skills

• Strong email communication skills.
• Excellent customer handling and follow-up abilities.
• Effective problem-solving skills.
• Ability to explain delays, requirements, and issues clearly to customers.

Work Environment

This is an on-site position based in Dammam or Al Khobar, requiring a full-time commitment. The role involves continuous interaction with customers and various stakeholders in the logistics and customs sector.