Director of Operations (Pre opening) Hilton Airport

About the Role

Hilton is seeking a Director of Operations (Pre-opening) for its Hilton Airport property in Dammam, Eastern Region. This full-time role involves leading and managing daily hotel operations, focusing on delivering guest experiences and ensuring service excellence from the pre-opening phase.

Responsibilities

• Lead, direct, and manage daily hotel operations, including budgeting, forecasting, and strategic planning.
• Ensure service delivery and compliance with brand and company standards.
• Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience.
• Drive long-term service quality improvements.
• Identify gaps in processes or team performance and implement improvement strategies.
• Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
• Cultivate a high-performing team through performance management, professional development, and recognition programs.

Qualifications and Requirements

• 5-10 years of relevant experience.
• Demonstrated passion for hospitality.
• Ability to act with integrity and uphold ethical standards.
• Proven leadership capabilities to inspire others.
• Commitment to teamwork for optimal outcomes.
• Strong sense of ownership and accountability.
• Focus on immediate actions with urgency and discipline.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to guest experiences. The company has been repeatedly featured on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton aims to provide exceptional experiences for both guests and team members, fostering a supportive environment for career growth.

Work Environment

This role is based in Dammam, Eastern Region, and is a full-time position within the Hilton Hotels team. The work environment emphasizes collaboration, professional development, and recognition, supporting team members throughout their careers.

Application Process

Interested candidates are encouraged to apply. Salary details for this position are not disclosed.