F&B Service Expert📣 Job Ad

About the F&B Service Expert Role

Sheraton Hotels & Resorts is seeking an F&B Service Expert for a full-time position in Dammam, Eastern Region. This role focuses on creating memorable dining experiences for guests, extending beyond just serving food and beverages. The F&B Service Expert is instrumental in ensuring guest satisfaction through attentive service and proactive engagement.

Core Responsibilities

The F&B Service Expert is responsible for contributing to a positive and memorable guest experience. Key duties include:

• Taking initiative to offer a wide range of services to enhance the guest's meal.
• Assisting with table settings and ensuring readiness for service.
• Communicating effectively with the kitchen staff regarding orders and guest needs.
• Interacting with and serving guests in a professional and courteous manner.
• Maintaining cleanliness of work areas and supplies.
• Ensuring that all guest transactions are perceived as part of a seamless and positive experience.

Essential Workplace Standards

Success in this role requires adherence to fundamental professional standards, including:

• Contributing to the creation and maintenance of a safe workplace.
• Strict adherence to all company policies and procedures.
• Meeting established quality standards for service and presentation.
• Maintaining a professional uniform, personal appearance, and communication style.

Physical Demands of the Role

The F&B Service Expert role involves significant physical activity. Candidates should be prepared for:

• Extended periods of standing, sitting, or walking.
• Navigating sloped, uneven, or slippery surfaces.
• Reading and visually checking menu information.
• Performing tasks that require moving, lifting, carrying, pushing, and pulling objects. This includes the ability to move objects weighing up to 25 pounds (* kg) without assistance, and up to 50 pounds (* kg) with assistance.
• Reaching for objects both overhead and below knee level, which may involve bending, body rotations, pulling, and stooping.

Qualifications and Experience

This is an entry-level position with a requirement of 0-1 years of experience. The successful candidate will be expected to perform all assigned tasks accurately to ensure guest satisfaction and contribute to the business's success.

Work Location and Type

This is a full-time position based in Dammam, Eastern Region, with Sheraton Hotels & Resorts.