Field Service Rep I

About Nalco Water and the Role

Nalco Water, an Ecolab company, provides innovative solutions that help customers conserve over 161 billion gallons of water annually. Serving industries from food & beverage to mining and manufacturing, Nalco Water focuses on reducing, reusing, and recycling water while protecting systems and equipment. We are seeking a Field Service Representative I to join our team in Dammam, Eastern region. This is a full-time position suitable for candidates with 0-1 years of experience.

Role Overview

The Field Service Representative I will contribute to a sustainable future by supporting water treatment and disinfection systems across various industries. This role involves working independently in the field, building trusted relationships with customers, and delivering solutions that protect vital resources and improve operational performance. The focus will be on either installation or hygiene services, utilizing hands-on skills and a customer-first approach.

Key Responsibilities

• Deliver service and support for cooling tower cleaning and water disinfection.
• Provide technical support to customers and escalate complex challenges as needed.
• Cultivate strong relationships with customers and promote best practices in water management.
• Ensure full compliance with all safety policies and procedures.
• Execute required chemistry tests, accurately log and report data, and maintain product inventories at customer accounts.
• Provide routine service support to Sales Representatives in strategic district accounts to implement agreed-upon customer system assurance plans.
• Identify and resolve customer pain points, escalating issues when necessary.

Role Attributes and Development

This position offers a dynamic, hands-on work environment where individuals operate with a degree of autonomy while receiving necessary support. The role provides an opportunity to assist customers in achieving their sustainability goals and protecting critical assets. Employees gain access to industry-leading training and development programs designed to enhance professional skills and knowledge.

Physical Requirements

• Ability to lift up to 50 pounds.
• Tolerance for exposure to hot, cold, noisy, or dirty environments.
• Capability to perform physical activities including stooping, kneeling, crouching, reaching, balancing, walking, standing, and climbing.

About Ecolab

Ecolab operates with a talent-first philosophy, building a diverse and capable team to serve nearly three million customer sites globally. With a century of innovation, our 48,000 associates deliver comprehensive science-based solutions, data-driven insights, and world-class service. Ecolab's efforts advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers across food, healthcare, life sciences, hospitality, and industrial markets in over 170 countries. Our solutions contribute to operational efficiency, sustainability, and public health worldwide.