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About the Fulfillment Lead Role

Panda Retail Company – Savola Group is seeking a Fulfillment Lead to join their team in Dammam. This full-time position is crucial for overseeing and optimizing last-mile delivery operations, ensuring service excellence within the company's e-commerce framework.

Role Purpose

The primary purpose of the Fulfillment Lead is to spearhead last-mile fleet execution. This involves coordinating vehicle availability, ensuring driver readiness, and managing daily operational activities. The goal is to deliver reliable, safe, and on-time fulfillment, consistently aligning with Panda Retail Company’s established e-commerce service standards.

Fleet Operations and Coordination

• Lead daily fleet execution activities, including vehicle readiness and driver allocation, to ensure uninterrupted last-mile operations.
• Coordinate vehicle deployment and trip schedules with dispatch and fulfillment teams to support on-time order delivery.
• Monitor fleet availability, utilization, and downtime to identify constraints and initiate timely corrective actions.
• Coordinate breakdown response and maintenance follow-up with workshops and service providers to minimize service disruption.

Driver Management and Safety

• Track driver attendance, compliance, and readiness to ensure adequate coverage during peak and off-peak periods.
• Support the implementation of safety procedures, driving standards, and operational guidelines to reduce incidents and risks.

Data Management and Reporting

• Verify the accuracy of fleet operational data, including trips, incidents, and utilization logs, to ensure reliable reporting.
• Communicate operational updates, constraints, and resolutions to the Last Mile Assistant Manager to support alignment and escalation.
• Prepare daily fleet execution summaries and exception reports to support performance monitoring and continuous improvement.

Commitment to Service Excellence

This role is integral to upholding Panda Retail Company's commitment to high e-commerce service standards. The Fulfillment Lead ensures that every delivery reflects efficiency, safety, and customer satisfaction, contributing significantly to the operational success within the broader Savola Group framework.