Housekeeping Supervisor

About the Role

Sheraton is seeking a Housekeeping Supervisor to join our team in Dammam. This full-time position involves overseeing housekeeping operations to ensure quality standards and efficient service delivery. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning schedules, and update the status of departing guest rooms.
• Assist Housekeeping management in the daily management of activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate outstanding issues and tasks to the next shift.
• Complete all required paperwork accurately.

Operational Support and Team Leadership

• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Ensure adherence to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Ensure that uniforms and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.

Guest Service and Interpersonal Skills

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and listen and respond appropriately to their concerns.
• Ensure adherence to quality expectations and standards across all tasks.

Physical Requirements and Technical Skills

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Read and visually verify information in a variety of formats, including small print.

Additional Duties

The Housekeeping Supervisor will perform other reasonable job duties as requested by Supervisors, contributing to the overall efficiency and guest satisfaction within the hotel environment.