Sales Support Analyst📣 Job Ad

About Saudi Diesel Equipment Company and the Role

Saudi Diesel Equipment Company (SDEC) is a leading equipment distributor and custom industrial equipment solution provider. We are seeking a Sales Support Analyst to join our team in Dammam, Eastern Province. This full-time position requires 2-5 years of relevant experience and involves leading a team dedicated to providing commercial and administrative support for diesel genset sales.

Role Overview

The Sales Support Analyst plays a pivotal role in ensuring the timely and accurate handling of inquiries, quotations, and orders. This position acts as a key coordination point between sales, project management, procurement, and design engineering teams. The focus of the role is on process efficiency, customer responsiveness, and commercial accuracy, with technical design ownership residing with the head of the engineering function.

Key Responsibilities

• Supervise and guide the centralized sales support team, ensuring high productivity, accuracy, and quality.
• Manage the end-to-end process of RFQs, quotations, and order entry for standard and customized diesel gensets.
• Coordinate with design engineering to obtain technical specifications, drawings, and compliance details required for proposals.
• Coordinate with procurement and production to ensure correct specifications and costing.
• Work closely with project management teams to align on delivery schedules, project milestones, and order execution requirements.
• Support the sales team in preparing commercial offers, ensuring correct pricing, margins, and contractual terms.
• Review quotations and proposals to ensure completeness, consistency, and adherence to company standards.
• Act as the main focal point for internal coordination on complex or urgent inquiries.
• Ensure all customer requirements (*, load capacity, site conditions, regulatory compliance) are clearly communicated to technical teams.
• Maintain accurate records in ERP & CRM systems, including quotations, orders, and customer data.
• Monitor and improve turnaround time for quotations and order processing.
• Identify bottlenecks in sales support workflows and implement process improvements.
• Assist in tender preparation, including compiling commercial documents and coordinating inputs from multiple departments.
• Ensure compliance with company policies, commercial guidelines, and documentation standards.

Health, Safety, and Environment (HSE) Responsibilities

• Adhere to all company Quality, Health, Safety, and Environmental (QHSE) policies, procedures, and legal requirements.
• Promptly identify and report unsafe conditions, incidents, and near misses to the appropriate supervisor or QHSE team.
• Attend and actively participate in mandatory Safety inductions, HSE trainings, safety meetings, emergency drills, and root cause investigations.
• Follow established emergency response procedures, including evacuation plans, fire response, and first aid if trained.
• Follow protocols to minimize environmental impact, including proper waste disposal and reporting spills or leaks.
• Provide suggestions to enhance Quality, Health, Safety, and Environmental procedures and take responsibility and initiatives for continual improvement.

Required Experience and Skills

• 2-5 years of experience in a sales support, coordination, or administrative role, preferably within an equipment distribution or industrial solutions environment.
• Demonstrated ability to supervise and guide a team, ensuring high productivity and accuracy.
• Strong understanding of sales processes, quotation management, and order fulfillment.
• Proficiency in using ERP and CRM systems for maintaining accurate records and customer data.
• Excellent coordination, communication, and organizational skills to liaise effectively with multiple internal departments.

Internal Collaboration

This role involves close collaboration with various internal stakeholders, including the Sales Team (Area Sales Managers, Sales Engineers), Power Projects Managers, Design Engineers, Cost Accountant, Procurement Manager, Procurement Specialist, and Credit Team.