Service Manager

About the Role

Alfa-Executive Solutions is seeking a Service Manager to lead aftersales operations for a premier manufacturer of construction machinery, powered access, and aerial work platforms (AWPs). This full-time position is based in Dammam, Eastern, Saudi Arabia, and offers a salary of SAR 25,000 per month. The role is critical for delivering customer support and driving service performance.

Role Purpose and Context

The Service Manager will be responsible for leading a team of engineers to ensure operational excellence and high levels of client satisfaction. This involves overseeing both workshop and field service engineering teams and ensuring swift issue resolution and maximized equipment uptime.

Key Responsibilities

• Lead and manage the service department, including workshop and field service engineering teams.
• Drive customer satisfaction through efficient issue resolution, effective resource planning, and maximizing equipment uptime.
• Monitor and enhance service Key Performance Indicators (KPIs), team productivity, operational budgets, and regional profitability.
• Oversee warranty claims, ensuring compliance with OEM specifications and health, safety, and environmental (HSE) standards.
• Provide high-level technical guidance for complex mechanical, electrical, and hydraulic system diagnostics.
• Collaborate with Parts, Sales, and Product teams to foster aftermarket growth and enhance the client experience.

Qualifications and Experience

• A minimum of 5 to 10 years of experience in a Service Manager or senior service leadership role within the construction equipment, material handling, AWP, or heavy machinery sectors.
• In-depth technical understanding of diesel, hydraulic, electrical, and mechanical systems.
• Proven track record in managing workshop and field service operations, service KPIs, and warranty processes.

Required Skills

• Strong leadership and stakeholder management capabilities, with a focus on high-quality customer service.
• Excellent data analysis skills to identify performance trends and optimize operational efficiency.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia, within a dynamic aftersales environment focused on construction machinery and aerial work platforms.

Application Process

Candidates meeting the specified requirements are encouraged to apply for this Service Manager position.