Technical Channel Partner Engineer

About John Crane

John Crane, a Smiths Group business, is a global leader in mission-critical flow control solutions for the energy and process industries. The company's products, including mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies, enable efficient and sustainable operations. With a global network of over 200 sites in more than 50 countries, John Crane employs over 6,000 people worldwide, partnering with customers to enhance operational safety, reduce downtime, improve efficiency, and meet environmental standards.

The Role: Technical Channel Partner Engineer

John Crane is seeking a Technical Channel Partner Engineer to provide comprehensive technical support, training, governance, certification, and capability development to Channel Partners across the MEA region. This full-time role, based in Dammam, requires 5-10 years of experience and focuses on ensuring alignment with John Crane standards while protecting intellectual property.

Key Responsibilities

• Act as the primary technical focal point for all certified Channel Partners within the assigned region.
• Provide technical support for repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
• Review and support technical requests from Channel Partners within approved authorization limits.
• Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.
• Deliver and coordinate technical training programs for Channel Partner personnel.
• Support certification and recertification of Channel Partner technicians and engineers.
• Evaluate the technical competence and readiness of Channel Partner personnel.
• Perform technical assessments and audits of Channel Partner facilities.
• Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
• Support the onboarding of new Channel Partners and certification programs.
• Participate in capability assessments and authorization reviews of Channel Partner Service Centers.
• Support repair troubleshooting activities and the resolution of complex technical issues.
• Provide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standards.
• Support the implementation of new service technologies, repair methodologies, and global standards.
• Ensure proper control and distribution of technical documentation provided to Channel Partners.
• Maintain records of technical support provided, decisions made, training completed, and certifications issued.
• Identify recurring technical issues and recommend corrective actions and improvement opportunities.
• Support Root Cause Analysis investigations involving Channel Partner activities.
• Collaborate with regional Service Operations teams to improve Channel Partner performance and capability.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this position.
• Demonstrated ability to provide technical support and training.
• Experience in evaluating technical competence and conducting facility audits.
• Strong understanding of service operations standards and quality requirements.

Work Location

This full-time position is based in Dammam, Saudi Arabia.

Application Process

Interested candidates are encouraged to apply for this role. Salary details will be discussed during the interview process.