Aramco Strategic Account Director

About the Role

Microsoft Arabia is seeking an Aramco Strategic Account Director to join its team in Dhahran, Eastern Province. This full-time role requires over 10 years of experience and involves leading the development and application of dynamic customer plans, identifying new business opportunities aligned with customer priorities, and ensuring customer success in the acquisition, implementation, and consumption of Microsoft and partner services.

Account Management and Strategy

• Lead and coordinate a diverse team and key stakeholders in executing account plans and driving accountability to grow the account.
• Orchestrate the execution of strategies for the assigned account to ensure high-volume sales, increase revenue potential, and open new opportunities for Microsoft and its partners.
• Proactively expand a strategic network of internal and external partners and decision-makers, including vertical industry partners, to ensure core task execution and comprehensive account management.
• Lead efforts with key internal and external partners to develop, share, and promote mutually beneficial, long-term, customizable account plans to grow sales and partner impact.
• Share Microsoft and partner strategies across other segments of the customer's account to ensure customer success in service and solution adoption.

Customer Engagement and Development

• Own and elevate a transformative customer stakeholder engagement strategy to foster customer trust and loyalty.
• Define and execute a governance model to ensure mapping across seniority levels.
• Develop a comprehensive understanding of customer's business needs, priorities, strategies, industry insights, and competitive landscape.
• Anticipate customers' needs to deliver new insights on business strategies and identify opportunities to optimize offerings.
• Build trust and loyalty by providing up-to-date insights, challenging customers when necessary, and introducing innovative ideas relevant to their business strategy.

Sales Excellence and Strategic Impact

• Engage and influence C-level decision-makers on Microsoft's vision, strategy, and value, positioning Microsoft to increase customer budget allocation and tailor solutions.
• Translate features into business outcomes that accelerate the customer's digital presence.
• Earn and maintain status as a thought leader and trusted advisor by bringing innovative ideas and leveraging deep industry expertise.
• Own the development of the digital transformation business strategy for the assigned account, based on customer outcomes and Microsoft's innovative value.
• Anticipate market changes to drive new industry-relevant cloud solutions and create compelling value proposition presentations.
• Orchestrate the creation of long-term strategies aimed at building customer loyalty and addressing customer satisfaction issues proactively.

Competitive Knowledge and Industry Leadership

• Partner with internal industry experts to strengthen knowledge of emerging trends, long-term developments, and competitor landscapes (*, AWS, Salesforce).
• Leverage in-depth knowledge of Microsoft's offerings to provide thought leadership and mentor the account management team.
• Proactively explore and uncover new technologies, confirming customer interest and relevance.
• Engage in strategic discussions to transform customer business models, increase profitability, and enhance market share.
• Promote and implement a holistic digital approach between Microsoft and the customer.

Qualifications

• Over 10 years of professional experience in a relevant field.
• Demonstrated ability to lead and coordinate high-performing teams and stakeholders.
• Strong understanding of customer business models and industry ecosystems.
• Proven track record in strategic account management and driving sales growth.
• Ability to influence internal and external stakeholders and build strategic relationships.