Aftersales Data Analyst📣 Job Ad

About the Role

Petromin Corporation is seeking an Aftersales Data Analyst to join its team in Makkah. This full-time role supports aftersales operations across Jeddah and Makkah, focusing on leveraging data to optimize processes and enhance customer experiences within the automotive sector.

Role Purpose

The Aftersales Data Analyst is responsible for analyzing aftersales-related data to unlock its potential for operational efficiency and improved customer satisfaction. This position requires strong analytical skills and data expertise to translate complex information into clear, actionable insights that drive informed decision-making across the department.

Data Analysis and Reporting Responsibilities

• Develop insightful daily, weekly, and monthly reports on aftersales performance metrics, including appointment tracker data and productivity, in accordance with defined KPIs.
• Analyze vehicle purchase frequency trends, identifying patterns and correlations across different models and car types.
• Perform exploratory data analysis to uncover hidden patterns, trends, and relationships within complex datasets.
• Utilize advanced statistical methods and machine learning techniques to extract actionable insights from aftersales data.
• Create compelling data visualizations, dashboards, and reports to effectively communicate findings to stakeholders at all levels.
• Deliver clear, concise, and regular analyses and reports to senior management, fostering data-driven decision-making.
• Compile and enter data from various sources, including databases, and collaborate with subject matter experts (SMEs) to enrich data analysis.
• Troubleshoot and validate data and reports, proactively identifying and resolving inconsistencies, and ensuring data quality.
• Adapt quickly to changes in reporting procedures, ensuring all reports remain current, relevant, and aligned with evolving business needs.

Strategic Planning and Business Development Support

• Provide credible support in strategic planning and business development initiatives.
• Leverage data to plan and implement customer engagement initiatives that enhance customer satisfaction and loyalty.
• Utilize data analysis to inform strategies that enhance agility and scalability within the competitive automotive market.
• Assist in aftersales-related projects, including yearly model updates, database skill development initiatives for technicians, integration of new parts and labor operation procedures, and vehicle configuration management.
• Analyze data to identify opportunities for automation, such as in labor time updates, to reduce idle time and streamline aftersales processes.
• Collaborate with business leaders to define key performance indicators (KPIs) and metrics that align with strategic objectives for the aftersales department.
• Build predictive models to anticipate market trends, customer preferences, and product demand for aftersales services and parts.
• Define the appropriate business analysis techniques, tools, and resources required for each aftersales data analysis project.

Required Experience and Technical Skills

• 2-5 years of relevant professional experience in data analysis.
• Proficiency in a range of technical skills, including Power BI, Advanced Excel, and data dashboarding tools.
• Demonstrated skills in SQL and Python for extracting, manipulating, and analyzing large datasets.

Work Environment

This full-time position is based in Makkah, with responsibilities covering aftersales operations in both Jeddah and Makkah. The role involves working within a dynamic environment focused on continuous improvement through data-driven insights.