Banquets Manager

About the Role

Marriott International is seeking a Banquets Manager to join our team in Jeddah. This full-time role involves directing and motivating the banquet team to deliver high-quality service, while also managing financial and administrative responsibilities, including asset protection. The Banquets Manager ensures clear communication and identifies training opportunities to achieve departmental goals.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all relevant laws pertaining to events.
• Manage banquet operations to maximize customer satisfaction, understanding their impact on overall event success.
• Adhere to and reinforce all established standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Schedule banquet service staff based on forecast and service standards, while maximizing profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Customer Service

• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the Banquet team and act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Strive to improve service performance, emphasizing guest satisfaction and continuous improvement during all departmental meetings.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Operational Activities

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to the development and implementation of corrective actions to address service challenges, focusing on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in banquet operations or a similar hospitality management role. A strong understanding of service standards, financial management, and team leadership is essential.

Work Environment

This is a full-time position based in Jeddah, Saudi Arabia, within a dynamic hospitality environment focused on delivering exceptional guest experiences.