Business Analyst (with AI Experience)

About the Role

CoorB is seeking an experienced Business Analyst with hands-on AI experience to join our team in Jeddah or Makkah, Saudi Arabia. This full-time role involves identifying, assessing, and shaping practical AI-enabled solutions, working closely with both business and technical stakeholders to translate operational needs into clear requirements and measurable success criteria. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Assess business processes to identify automation and AI opportunities, evaluating expected benefits, costs, feasibility, dependencies, and risks.
• Lead discovery sessions with business stakeholders to understand pain points, process variations, data availability, controls, and desired outcomes.
• Write clear functional requirements and user stories for AI-enabled features, including document intelligence and extraction, conversational assistants, classification and decisioning, and intelligent routing.
• Define success criteria for AI features, including accuracy thresholds, confidence handling, fallback paths, human-in-the-loop processes, exception management, and audit requirements.
• Support business-side model evaluation by assessing AI outputs against real cases, structuring representative evaluation datasets, documenting results, and identifying limitations.
• Translate AI findings into actionable recommendations, acceptance criteria, process changes, operating procedures, and implementation priorities.
• Clearly communicate AI capabilities, assumptions, risks, and limitations to non-technical stakeholders, and determine when conventional solutions are more appropriate.
• Collaborate with product, engineering, data, security, compliance, and operations teams throughout design, delivery, testing, rollout, and continuous improvement phases.

Required Qualifications and Experience

• 5+ years of experience in business analysis, process improvement, product analysis, automation, digital transformation, or a related field.
• Hands-on experience with AI-enabled products, prototypes, or solutions, with direct involvement in use-case discovery, requirements definition, testing, or evaluation.
• Strong ability to map business processes, identify inefficiencies, assess solution options, and build clear business cases covering value, cost, risk, and feasibility.
• Experience writing functional requirements, user stories, acceptance criteria, process flows, and exception scenarios for technology-enabled solutions.
• Practical understanding of AI concepts such as model outputs, confidence levels, evaluation datasets, accuracy, false positives and negatives, human oversight, and responsible fallback handling.

Skills and Attributes

• Strong analytical and problem-solving skills, with the ability to assess AI outputs against business context and objectively document limitations.
• Excellent stakeholder management and communication skills, capable of explaining complex AI concepts clearly to business and non-technical audiences.
• Ability to work collaboratively across business and technical teams.
• Familiarity with data privacy, security, compliance, or audit considerations is an advantage.

Work Location

This full-time position is based in Jiddah, Makkah, Saudi Arabia, serving the cities of Jeddah and Makkah.