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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Role Summary
Support technology projects by gathering and documenting business requirements, analyzing processes, and translating business needs into clear specifications for technical teams. Ensure alignment between stakeholders, solution design, and delivered outcomes.

Required Qualifications
  • Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
  • 1–3 years of experience as a Business Analyst (or similar role) in technology/digital projects.
  • Good understanding of SDLC and Agile methodologies (Scrum/Kanban).
  • Strong documentation skills and attention to detail.
  • Strong communication and stakeholder management skills.

Technical & Tools
  • Jira / Confluence (or similar tools).
  • BPMN / process mapping tools (Visio, Lucidchart, etc.).
  • Basic understanding of APIs, databases, and integrations.
  • Excel and PowerPoint for reporting and analysis.

Key Responsibilities
  • Collect and analyze business requirements through workshops, interviews, and document reviews.
  • Document requirements as BRD/FRD, user stories, use cases, and acceptance criteria.
  • Map current and future processes (AS-IS / TO-BE) and identify gaps and improvement opportunities.
  • Support backlog management: prioritization, refinement sessions, and traceability of requirements.
  • Collaborate with Product Owners, developers, QA, UX, and project managers to ensure clarity and alignment.
  • Support testing and UAT: prepare test scenarios, validate outcomes, and manage defect clarifications.
  • Prepare project documentation and reports (status updates, risk/issue logs, change requests).
  • Assist in change management activities (stakeholder communication, training support, and documentation).
  • Support business case development by gathering inputs (scope, benefits, costs, assumptions), assisting in ROI / cost-benefit analysis, and preparing recommendations for stakeholders.

Requirements

  • Requires 2-5 Years experience

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  •  To make bookings smartly and to understand in detail of skills sets of each technician/stylist
  •  Record reservations and manage the appointment schedule 
  • Conduct confirmation calls
  • To pamper and look after guests within the salon.
  • Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
  • To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
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  • Monitoring and record keeping of treatment timing of the technicians
  • Assisting supervisor/ manager in monitoring staff grooming and appearance
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  • Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
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