Career Opportunities: Residence Guest Service Associate📣 Job Ad

About Shangri-La Jeddah

Shangri-La Jeddah is located on the new Jeddah Waterfront, offering a luxury experience with views of the Red Sea. The hotel features stylish interiors, a dedicated Kids Club, and various dining concepts. It includes 203 rooms and suites, 17 luxury serviced apartments, and 116 privately owned Burj Assila Residences, which also have access to The Wellness Club facilities. The location is convenient for Jeddah’s popular landmarks and the Red Sea Mall.

The Role: Residence Guest Service Associate

The Residence Guest Service Associate is a full-time position based in Jeddah, responsible for managing guest interactions related to registration, check-out, cashiering, and foreign exchange. This role also involves providing assistance and facilitating solutions for guest queries and requests. Candidates should have 0-1 years of experience in a similar capacity.

Key Responsibilities

• Ensure sufficient stock of supplies for the expected business during the shift and for the day.
• Prepare all necessary documents, such as registration forms, vineyards, and welcome folders, prior to guest arrivals to facilitate check-in.
• Acknowledge and welcome guests promptly upon their approach to the desk.
• Check OPMS records for guest history and specialized instructions.
• Assist guests in completing registration forms, reviewing entries to ensure all important details are included.
• Direct guests to appropriate lifts and coordinate with Concierge staff as needed.

Qualifications and Experience

• 0-1 years of experience in guest services or a related field.
• Demonstrated ability to manage guest registration, check-out, cashiering, and foreign exchange processes.
• Proficiency in preparing and organizing necessary documents for guest arrivals.
• Experience with OPMS records for guest information is preferred.

Required Skills

• Strong interpersonal and communication skills for guest interaction.
• Attention to detail in preparing documents and reviewing guest information.
• Ability to provide assistance and resolve guest queries efficiently.
• Organizational skills to manage supplies and guest-related documentation.

Work Environment

This role operates within the luxury hospitality environment of Shangri-La Jeddah, focusing on providing exceptional service to residents and guests. The position requires working in a dynamic setting that values guest satisfaction and efficient service delivery.