Career Opportunities: Service Associate Service Center📣 Job Ad

About the Role

Shangri-La Hotel in Jeddah is seeking a Service Associate to join its Service Center team. This full-time position is suitable for individuals with 0-1 year of experience.

Key Responsibilities

• Promptly answer all incoming calls to the Service Centre and ensure guest requests are followed through to the appropriate departments.
• Handle all calls from guests and external callers professionally and with care, adhering to hotel and Shangri-La policies and procedures.
• Accurately record all requests for wake-up calls and ensure they are handled correctly.
• Record and channel guest requests to the relevant departments.
• Perform follow-up calls to guests to ensure their requests or reported issues have been resolved to their satisfaction.
• Make operator-assisted calls and record guest messages.
• Ensure correct transmission and receipt of facsimile.
• Be knowledgeable of all hotel emergency procedures and how to handle them.

Operational Knowledge Required

• Familiarity with the operational systems used at the Telephone / Service Centre, such as PABX, Call Centre Systems, and Call Accounting Software.
• Understanding of Shangri-La’s standard operating policies and procedures relevant to the Service Centre.

Qualifications and Experience

• A minimum of 1 year of working experience is preferred.
• Ability to work flexible hours and shifts, including evenings, weekends, and holidays.
• Fluency in both English and Arabic, both written and spoken.
• Must be a Saudi National.

Personal Attributes

The ideal candidate will be responsible, able to take initiative, and possess a pleasant, friendly, and cheerful attitude.