Career Opportunities: Spa and Wellness Manager

About the Role

Shangri-La Hotel in Jeddah is seeking a Spa and Wellness Manager. This full-time role is responsible for leading the overall strategic, operational, and financial performance of the spa division. The manager will drive the development and delivery of a luxury wellness experience aligned with Shangri-La’s brand standards, ensuring guest satisfaction and strong commercial performance.

Key Responsibilities

• Manage daily spa operations, focusing on quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s market position.
• Ensure personalized luxury service for every guest throughout their spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Create a culture of service excellence, accountability, and continuous learning within the team.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required.
• Candidates must be willing to work extended duty hours.

Work Environment

This role is based at the Shangri-La Hotel in Jeddah, located on the new Jeddah Waterfront along the shores of the Red Sea. The position operates within a luxury hospitality setting, aiming to set new standards in the city.

Company Overview

Shangri-La Jeddah is a luxury hotel committed to delivering exceptional guest experiences and maintaining high brand standards in the hospitality sector.