Client Advisor

About the Role

Fendi is seeking a Client Advisor to join its team in Makkah, with operations spanning Jeddah and Makkah. This full-time role requires 2-5 years of experience and focuses on delivering a luxurious customer journey and building client loyalty.

Role Purpose

As a FENDI Ambassador, the Client Advisor is responsible for providing an elevated and luxurious customer experience. This involves introducing clients to the Brand DNA, fostering loyalty, and acquiring new clients to meet and exceed individual and store sales objectives.

Key Responsibilities

• Lead individual sales efforts and achieve performance targets and KPIs.
• Engage in upselling, cross-selling, and multiple selling across all product categories.
• Provide outstanding service to clients in compliance with company guidelines.
• Strengthen customer relations and nurture a loyal FENDI customer base, utilizing appropriate CRM tools.
• Manage customer service quality to meet expectations through professionalism and a human touch.
• Operate the retail IT system correctly for stock transfers, payments, stock inquiries, and customer database input.
• Support various store operations activities.

Required Experience

• Candidates should possess 2-5 years of relevant experience in a client-facing sales role, preferably within a luxury retail environment.

Work Type and Location

This is a full-time position based in Makkah, with responsibilities extending to clients in Jeddah and Makkah.

Application Process

Interested candidates are encouraged to apply for this Client Advisor position. Salary details will be discussed during the interview process.