Group Conference & Events Sales Manager

About the Role

Delta Hotels and Resorts is seeking a Group Conference & Events Sales Manager for a full-time position in Jeddah. This role is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely business turnover for effective service delivery. The manager will assist in leading daily sales activities, focusing on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated, complementary, and non-duplicative sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business or close existing business.
• Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.

Sales and Market Acumen

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position sales strategies.
• Close the most advantageous opportunities for the location based on market conditions and operational needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service and Relationship Management

• Support the company’s service and relationship strategy, driving customer loyalty through service excellence.
• Service customers to grow account share.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.

Experience Required

Candidates should possess 5-10 years of relevant experience in conference and events sales.

Application Process

Salary details for this position will be disclosed during the application process.