Group Conference & Events Sales Manager

About the Role

Delta Hotels and Resorts® is seeking a Group Conference & Events Sales Manager to join our team in Jeddah and Makkah, Saudi Arabia. This full-time position is responsible for proactively soliciting and managing sales opportunities, ensuring proper business turnover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Core Sales Responsibilities

The Group Conference & Events Sales Manager will lead day-to-day sales activities and manage the operational aspects of booked business. Key responsibilities include:

• Proactively soliciting and handling sales opportunities to meet revenue goals.
• Participating in sales calls with team members to acquire new business and close deals.
• Executing and supporting the operational aspects of business, such as generating proposals, writing contracts, and managing customer correspondence.
• Ensuring business is turned over properly and in a timely fashion for effective service delivery.

Building Relationships and Market Presence

A critical aspect of this role involves developing and nurturing relationships with various stakeholders to expand the customer base and generate sales opportunities.

• Collaborating with off-property sales channels to ensure coordinated and complementary sales efforts.
• Building and strengthening relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Developing relationships within the local community to expand the customer base.
• Managing and developing relationships with key internal and external stakeholders.

Market Analysis and Revenue Maximization

The manager will utilize market knowledge and customer insights to identify new business and maximize revenue for the location.

• Identifying new business opportunities to achieve personal and location revenue goals.
• Understanding the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand.
• Closing the most suitable opportunities for the location based on prevailing market conditions and specific needs.
• Gaining an understanding of the location’s primary target customer and their service expectations to offer tailored business solutions.

Delivering Exceptional Customer Service

Providing high-quality customer service is integral to this role, supporting the company's strategy for customer loyalty and account growth.

• Supporting the company’s service and relationship strategy to drive customer loyalty.
• Delivering service excellence throughout each customer experience.
• Servicing customers to grow their share of the account.
• Executing and supporting the company’s customer service standards and daily service basics.
• Setting a positive example for guest relations and interacting with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

Candidates for the Group Conference & Events Sales Manager position should meet the following educational and experience requirements:

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area.
• OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area.