Guest Experience Expert (Saudi Only)📣 Job Ad

About the Role: Guest Experience Expert

Marriott International is seeking a Guest Experience Expert to join their team in Makkah, Saudi Arabia. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Delivering a range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests.
• Completing necessary reports.
• Sharing information about local area highlights.
• Ensuring all transactions contribute positively to the guest experience.

Foundational Expectations for Success

• Creating a safe work environment.
• Adhering to company policies and procedures.
• Maintaining confidentiality.
• Protecting company assets.
• Upholding quality standards.
• Ensuring professional uniform, personal appearance, and communications.

Physical Requirements

This role requires physical activity including standing, sitting, or walking for extended periods. Guest Experience Experts will also need to take a hands-on approach, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Marriott Hotels

Marriott Hotels focuses on elevating hospitality through innovation while maintaining a sense of familiarity globally. As a host, you contribute to the promise of "Wonderful Hospitality. Always." by delivering thoughtful and forward-thinking service. Joining Marriott Hotels means becoming part of the Marriott International portfolio of brands, offering opportunities for professional growth and a sense of belonging within a global team.

About JW Marriott

JW Marriott, a luxury brand within Marriott International, operates over 100 properties worldwide. The brand emphasizes associate well-being, believing that happy associates lead to happy guests. JW Marriott associates are expected to be confident, innovative, genuine, and intuitive, carrying on the legacy of J. Willard Marriott. The brand fosters a community-oriented work environment, offering training, development, recognition, and a focus on holistic well-being for its associates, known as The JW Treatment™.