OFR Specialist

About DHL Global Forwarding

DHL Global Forwarding, Freight (DGFF) is a specialist in air, ocean, and road freight within the Deutsche Post DHL Group, operating in over 220 countries. The company has been a pioneer in cross-border express shipping since 1969, offering standardized transport and specialized end-to-end solutions globally across various industries.

The Role: OFR Specialist

DHL Global Forwarding is seeking an OFR Specialist to join their team in Jeddah, Saudi Arabia. This full-time role involves managing ocean freight operations and customer service, ensuring efficient service delivery and contributing to business development.

Key Responsibilities

• Build and develop trade lane consolidations for South African export traffic.
• Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches.
• Coordinate day-to-day operations within the Airfreight Gateway.
• Assist and support the ACC Manager in rate and capacity procurement as required.
• Create and/or confirm transport orders, and perform and optimize bookings.
• Prepare, control, and distribute all required Import/Export documents.
• Identify performance issues of suppliers and propose solutions to improve performance.
• Update Customs shipment information and physical status, and resolve customer issues and incidents.
• Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• Analyze and collate requirements for the freight control center, and support the operations team with necessary details, information, and instructions.
• Coordinate freight administration, including allocation and reservations of freight on planned line haul.
• Contribute to developing and executing plans for ocean freight products in areas such as perishables, pharmaceutical, and aviation.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services.
• Build close business relationships with existing clients, conduct customer visits, and maintain customer retention.
• Stay updated on account performances, draft, and provide monthly reports to management.
• Implement pricing strategy and respond to pricing enquiries efficiently and competitively.
• Deliver day-to-day shipment documentation for freight forwarding, assist in the development of shipping tenders, and ensure on-time submission of relevant documents.
• Seek opportunities to enhance ocean freight productivity and efficient resource allocation and utilization.
• Analyze and provide input for processes and design systems to enhance service quality.
• Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency.
• Provide support, direction, and guidance to less experienced or new team members.

Qualifications and Experience

• 5-10 years of relevant experience.

Career Development

DHL Global Forwarding offers opportunities for career development within a global company. The company is committed to fostering a positive work environment and supporting personal and professional growth, with a focus on developing talented women as part of its DGF Strategy 2025.

About DHL

As part of Deutsche Post DHL, the world's leading logistics provider, DHL Global Forwarding operates with a network of over 30,000 employees. The company holds a TOP EMPLOYER certification, recognizing its efforts in attracting and retaining talent. DHL Global Forwarding is an equal opportunity employer committed to becoming a leader in the forwarding industry through efficient processes, fast response times, and excellent customer service.