Quality Supervisor

About Abdul Latif Jameel

Abdul Latif Jameel is a diversified business operating across the Middle East, North Africa, and Turkey (MENAT region). With 75 years of history, the company began as a small trading business and a Toyota distributorship in Jeddah, Saudi Arabia. It has since developed an extensive operational infrastructure, established the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise. This experience has led to diversification into new sectors that contribute to the 'infrastructure of life' in the MENAT region.

The Role of Quality Supervisor

Abdul Latif Jameel is seeking a Quality Supervisor to join its team in Makkah, with operations covering Jeddah and Makkah. This full-time role requires 2-5 years of experience and focuses on investigating technical problems and supporting service centers and dealers in adhering to repair procedures set by ALJACS, ultimately optimizing product quality and functionality.

Key Responsibilities

1. Analyze and prioritize technical reports from Service Centers and prepare field technical reports to address unclear submissions.
2. Audit warranty procedures and claims at the center level, suggesting corrective actions in consultation with QAD management.
3. Provide training to service, sales, and parts staff on product installation, function, and features to enhance awareness of ALJACS products.
4. Assist in training production installers on product installation during launching phases, ensuring adherence to installation standards.
5. Participate in new product conformity tests as required, reporting results and following up on improvements for identified weak areas.
6. Visit customers who have submitted complaints to verify problems and issues during implementation and supervise repair processes.
7. Submit market product reports detailing customer requirements and competitive comparisons.
8. Monitor Service Center activities, including technical reporting, warranty business, and warranty parts storage, to ensure compliance with company standards.

Impact and Strategic Focus

The Quality Supervisor directly influences the quality of technical problem resolution through adherence to JACS standards. The role also has an indirect impact on sales performance. A crucial aspect of this position involves ensuring product installation launching is based on established installation standards, including involvement in new product conformity tests.

Required Experience

• A minimum of 2 to 5 years of relevant experience.

Performance Indicators

• Achievement of supplier evaluation targets.
• Achievement of product evaluation targets.
• Contribution to customer satisfaction.