Receptionist The EDITION

About the Role

Edition is seeking a Receptionist to join its team in Jiddah, Makkah, Saudi Arabia. This full-time role involves managing guest communications and requests to ensure a high level of service and satisfaction. The ideal candidate will have 0-1 years of experience in a related field.

Key Responsibilities

• Answer, record, and process guest requests, questions, or concerns through telephone, email, chat, and mobile communication devices.
• Operate the telephone switchboard, process guest wake-up call requests, and direct calls to the appropriate extensions.
• Receive, record, and accurately relay messages to guests and staff.
• Log all guest requests or issues into the computer system, contact relevant departments (*, Bellperson, Housekeeping), and follow up with guests to confirm resolution.
• Provide guests with information regarding room features, property amenities, and local points of interest.
• Process room service orders, answer menu-related questions, and record transactions in the point-of-sale system.
• Assist guests with internet access and in-room entertainment systems.

Professional Conduct and Service Standards

• Adhere to all company policies and procedures, maintaining a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, using appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About EDITION Hotels

EDITION Hotels combine the vision of boutique hotelier Ian Schrager, the service delivery of a luxury hotel, and the global reach of Marriott International. The brand aims to provide a balanced experience of polish with personality, perfectionism with individualism, and comfort with charisma. EDITION targets sophisticated consumers who value quality, originality, design, and service excellence without conventional limitations.

Application

Join EDITION and become part of the Marriott International portfolio of brands, where you can contribute to a global team and develop professionally.