Receptionist

About the Role

Hilton is seeking a Receptionist to join its Hotels team in Saudi Arabia. This full-time role is central to ensuring a smooth and welcoming experience for all guests, from check-in to check-out. The Receptionist contributes to guest satisfaction by providing comprehensive support and information throughout their stay.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and offering bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide detailed knowledge of hotel offerings, room types, rates, promotions, and local area information to address guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests and resolve concerns with care and urgency, while effectively managing messages and communications.

Required Qualities

Candidates for this role should demonstrate qualities aligned with Hilton's core values, which include:

• A commitment to Hospitality.
• Acting with Integrity.
• Exhibiting Leadership.
• Valuing Teamwork.
• Demonstrating Ownership and accountability.
• Maintaining a focus on the Now, with urgency and discipline in daily tasks.

Experience and Work Type

This position requires 0-1 years of experience. It is a full-time role within the Hilton Hotels team.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture. The company is committed to providing exceptional experiences for both guests and team members, guided by its founding vision to fill the earth with the light and warmth of hospitality. Hilton has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.