Reservations Agent📣 Job Ad

About Delta Hotels and Resorts

Delta Hotels and Resorts is seeking a Reservations Agent to join its team in Jeddah. This full-time position is integral to managing guest bookings and ensuring a seamless reservation experience for all visitors.

The Role of Reservations Agent

The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations. This role involves direct interaction with guests to identify their needs, determine appropriate room types, and communicate essential policy information regarding guarantees, special rates, and cancellations. The agent also contributes to maximizing revenue through effective sales techniques and maintaining accurate reservation records.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify room type availability and rates accurately.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data efficiently within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.

Guest Service and Professional Conduct

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with guests and colleagues.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships within the team.
• Support team members to achieve common goals and respond appropriately to concerns.
• Maintain confidentiality of proprietary information and protect company assets, as well as the privacy and security of guests and coworkers.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• Certifications: No specific licenses or certifications are required for this role.

Work Environment and Expectations

The Reservations Agent is expected to adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance. The role requires compliance with quality assurance expectations and standards. Physical requirements include the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be assigned by supervisors.