Room Service Supervisor📣 Job Ad

About the Role

Marriott International is seeking a Room Service Supervisor to join our team in Jeddah. This full-time position is crucial for ensuring optimal service delivery and guest satisfaction within our room service operations. The role involves supervising staff, maintaining high operational standards, and supporting management functions to effectively meet guest needs.

Operational Oversight and Standards

• Complete opening and closing duties, including setting up supplies, cleaning equipment and areas, and securing doors.
• Inspect storage areas for organization, adherence to FIFO (First-In, First-Out) principles, and cleanliness.
• Conduct scheduled inventories and requisition necessary supplies to maintain stock levels.
• Monitor dining rooms to ensure seating availability, quality service, and the safety and well-being of guests.
• Initiate work orders for maintenance repairs as needed.
• Ensure strict adherence to quality expectations and operational standards.
• Identify, recommend, develop, and implement new methods to enhance organizational efficiency, productivity, quality, safety, and/or cost-savings.

Team Leadership and Development

• Ensure staff members collaborate effectively as a team to provide optimal service and meet guest needs.
• Inspect staff grooming and attire, addressing and rectifying any deficiencies.
• Assist management with various human resources functions, including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with colleagues, supporting the team in achieving common goals.

Guest Experience and Service Excellence

• Welcome and acknowledge all guests in accordance with company standards.
• Anticipate and address guests’ service needs, provide assistance to individuals with disabilities, and express genuine appreciation to guests.
• Communicate clearly and professionally with all guests and team members.
• Follow all company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of experience in a related field.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Physical Demands of the Role

• Ability to read and visually verify information presented in various formats, including small print.
• Capable of visually inspecting tools, equipment, or machines to identify any defects.
• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to navigate through narrow, confined, or elevated spaces.
• Capable of moving up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.