Supervisor Food Services📣 Job Ad

About The Ritz-Carlton

The Ritz-Carlton Hotel Company, ***, a distinguished brand within the Marriott International portfolio, is globally recognized for setting the standard in luxury hospitality. We are committed to crafting exceptional experiences that resonate with guests long after their visit, driven by our foundational “Gold Standards” of service excellence.

Our Commitment to Associates

We attract top hospitality professionals by empowering them to be creative, thoughtful, and compassionate. The Ritz-Carlton is an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds, cultures, talents, and experiences of our associates are valued and celebrated, ensuring non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Role: Supervisor Food Services

We are seeking a Supervisor Food Services to join our full-time team in Jeddah, Makkah, Saudi Arabia. This role requires 5-10 years of experience in a relevant field. The Supervisor Food Services is integral to graciously and thoughtfully delivering The Ritz-Carlton’s “Gold Standards” daily, ensuring superior guest care and comfort.

Key Responsibilities

• Ensure team collaboration for optimal service delivery and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies promptly.
• Perform opening and closing duties, including supply setup, equipment cleaning, and securing premises.
• Inspect storage areas for organization, adherence to FIFO principles, and cleanliness standards.
• Complete scheduled inventories and manage requisition of necessary supplies.
• Monitor dining rooms to ensure seating availability, service quality, and guest safety.
• Initiate work orders for maintenance repairs as needed.
• Assist management in various HR functions: hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the primary contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company safety and security policies; report accidents, injuries, and unsafe conditions; complete required safety training and certifications.
• Maintain a professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally with colleagues and guests.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Ensure strict adherence to quality expectations and service standards.
• Identify, recommend, develop, and implement new methods to enhance organizational efficiency, productivity, quality, safety, and cost-savings.

Physical Requirements

• Read and visually verify information across various formats (*, small print).
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for extended periods or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Professional Growth at Marriott International

Joining The Ritz-Carlton means becoming part of a global team within the Marriott International portfolio, where you can do your best work, begin your purpose, and develop into the best version of yourself. Associates are encouraged to learn and exemplify our Employee Promise, Credo, and Service Values, fostering a sense of pride in their work and colleagues.