Wedding Sales Executive📣 Job Ad

About the Role

Delta Hotels and Resorts® is seeking a Wedding Sales Executive to join their team in Jeddah, Makkah. This full-time role involves managing guest interactions, maximizing revenue through sales techniques, and supporting the Sales & Marketing department. The position requires 2-5 years of related work experience.

Key Responsibilities

• Contact appropriate departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software during guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.

Operational Support and Guest Relations

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

The Wedding Sales Executive will perform other reasonable job duties as requested by supervisors to support the overall operations of Delta Hotels and Resorts®.