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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join Labayh as a Customer Service Manager
In a fast-paced environment that's dedicated to mental health, you will have the opportunity to lead our Customer Service Department. We are committed to providing exceptional experiences in both digital and in-person services. Your role will be to enhance customer satisfaction and operational efficiency across all communication channels.

Key Responsibilities:
  • Leadership and Management: Lead and supervise the customer service team, setting operational goals and conducting performance evaluations.
  • Customer Experience Management: Oversee the customer journey, analyze feedback, and continuously improve the customer experience.
  • Complaints and Quality Management: Supervise the complaints management system, resolve issues, and develop policies for high-risk complaints.
  • Systems and Technology Management: Manage customer service systems, analyze data, and collaborate with technical teams for improvement.
  • Reporting and Analysis: Prepare reports on department performance and monitor key performance indicators (KPIs).
  • Emergency Tasks: Assess and prioritize emergency tasks accordingly.

Required Qualifications:
  • Bachelor’s degree in Business Administration, Psychology, or related field.
  • At least 5 years of experience in customer service, with a minimum of 2 years in a managerial role.
  • Proficiency in English and strong analytical skills.

What We Offer:
  • Competitive salary and benefits.
  • Opportunity to work with cutting-edge technology.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.

Requirements

  • Requires 2-5 Years experience

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