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About the Role

Sheraton Hotels & Resorts is seeking a Manager-Loss Prevention for a full-time position in Medina, Al-Madinah Al-Munawarah. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests. The position requires 5-10 years of experience and focuses on achieving guest and employee satisfaction while meeting operating budget goals.

Key Responsibilities

• Manage and oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee-related incidents.
• Conduct hazard and risk assessments, including safety audits, incident tracking, and hazard abatement processes.
• Develop and implement detailed shutdown procedures for the property to ensure all areas are secured.
• Ensure compliance with applicable laws and safety regulations, and maintain proper key control guidelines.
• Develop and maintain monthly checklists for all security equipment, including CCTV, alarmed doors, and duress alarms, to ensure functionality.
• Conduct regular patrols encompassing all interior and exterior areas of the property, including inspection tours of the recording system.
• Follow the Duty of Care process for the protection of guests and employees, and address unusual activities that may impair well-being.
• Handle complaints, settle disputes, resolve grievances, and negotiate with others.
• Implement action plans to monitor and control risk.
• Oversee and guide the Accident Prevention Committee and the first aid program for guests and employees.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Emphasize teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Encourage mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to others as needed.
• Serve as a role model demonstrating appropriate behaviors and utilize interpersonal skills to lead and influence others.
• Advocate sound financial and business decision-making, demonstrating honesty and integrity.

Customer Service and Operational Excellence

• Meet daily quality standards and customer expectations.
• Identify and address the educational needs of others through developing and delivering training programs.
• Inspect and critique the performance of the loss prevention department to maintain a high level of professionalism and customer service.
• Deliver services that exceed customer expectations to ensure satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems effectively.
• Develop and maintain liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Communicate information to supervisors and coworkers via telephone, written form, email, or in person.

Qualifications

The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related security field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to manage a department, train staff, and maintain detailed records is required.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role involves direct interaction with guests and employees, requiring a professional and service-oriented approach.

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and adherence to operating budgets.

Key Responsibilities

The Manager-Loss Prevention is responsible for the daily management of departmental functions to ensure the protection of property assets, employees, and guests. This includes maintaining all legally required logs, certifications, and documents, as well as training staff on emergency procedures and implementing accident and fire prevention protocols.

• Administer fire prevention programs and emergency preparedness in coordination with the Director of Engineering.
• Conduct property hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed "shut down" procedures to ensure all property areas are secured appropriately.
• Ensure compliance with applicable laws and safety regulations.
• Maintain proper key control guidelines.
• Develop and implement monthly checklists for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspection tours of recording systems into regular patrols covering all property areas.
• Follow the Duty of Care process for the protection of guests and employees.
• Investigate and follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts through negotiation.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Guide the efforts of the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures and ensure employee understanding.
• Emphasize teamwork and collaboration with other departments.
• Provide personal assistance and support to coworkers, customers, or patients as needed.
• Serve as a role model for appropriate behaviors.
• Utilize interpersonal and communication skills to lead and influence others, advocating sound financial decisions with honesty and integrity.

Customer Service and Quality Assurance

This role is dedicated to ensuring exceptional customer service by meeting daily quality standards and customer expectations. It involves identifying educational needs of others and developing training programs. Performance of the loss prevention department will be inspected and critiqued to maintain a high level of professionalism and customer service, with a focus on providing services that exceed customer expectations for satisfaction and retention.

Additional Duties

The Manager-Loss Prevention will analyze information and evaluate results to solve problems effectively. This includes developing liaison with local law enforcement and emergency services, and keeping executives and peers informed of relevant information in a timely manner through various communication channels.

Qualifications and Experience

The ideal candidate will possess 5-10 years of relevant experience. A strong understanding of loss prevention principles, emergency procedures, and safety regulations is essential.

Work Location and Type

This is a full-time position based in Medina, Al-Madinah Al-Munawarah.

About the Role

AtkinsRéalis is seeking an experienced Senior Project Manager/Delivery Lead to join our team in Al Ula, Saudi Arabia. This role is crucial for leading the delivery of large-scale projects within a Programme Management Consultancy (PMC) environment. You will be instrumental in ensuring the successful planning, execution, and handover of projects, driving collaboration across diverse teams and stakeholders to achieve project objectives. This position offers a significant opportunity to contribute to transformative infrastructure development in the Kingdom of Saudi Arabia, working on projects that are shaping the future of the region. You will be the primary point of contact for clients and key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.

Key Responsibilities

• Develop and manage detailed fitout delivery plans, ensuring alignment with overall program milestones.
• Coordinate effectively with base build teams to ensure a seamless interface between shell/core and fitout phases.
• Plan procurement schedules, taking into account long lead items and the global sourcing strategy.
• Establish, monitor, and report on fitout budgets, proactively controlling costs and identifying value-engineering opportunities.
• Collaborate with commercial and procurement teams to manage contractor contracts and variations.
• Lead multidisciplinary teams, including consultants, architects, contractors, and client representatives.
• Facilitate collaboration between cultural advisors, end-users, government authorities, and other third-party stakeholders.
• Serve as the main point of contact for the client and key stakeholders, managing relationships and expectations.
• Provide regular, structured updates and reporting to clients, covering progress, risks, and proposed mitigation plans.
• Ensure all project activities comply with Kingdom of Saudi Arabia regulations and effectively interface with local authorities.
• Implement robust Quality Assurance/Quality Control (QA/QC) procedures and conduct regular inspections to ensure delivery meets client expectations and design intent.
• Ensure compliance with all relevant local codes, building regulations, and AtkinsRéalis' quality standards.
• Identify potential risks and interface conflicts between trades or construction stages, developing and implementing mitigation strategies.
• Maintain and update risk registers, coordinating closely with the Programme Management Office (PMO).
• Ensure fitout strategies align with project sustainability goals, including material selection, waste management, and energy efficiency.
• Support BIM integration (LOD 300/350+) and contribute to the final as-built model data for Facilities Management (FM) readiness.
• Oversee testing, commissioning, and final handover procedures to ensure project completion.
• Ensure the delivery of complete O&M manuals, asset registers, and necessary training for FM and end-user teams.

Qualifications and Requirements

• Bachelor's or Master's degree in Architecture, Interior Design, Construction Management, or a related field.
• A minimum of 15 years of experience in interior fitouts.
• At least 5 years of experience in a senior project leadership role within the GCC region.
• Proven leadership experience in delivering large-scale projects through PMC environments.
• Familiarity with KSA regulatory bodies and project delivery environments.
• Strong leadership, communication, and negotiation skills.
• Flexibility to adapt to changing project conditions and work under pressure to meet deadlines.
• Fluent in English.

Skills

• Project Planning
• Project Execution
• Budget Control
• Cost Control
• Contract Management
• Team Leadership
• Stakeholder Management
• Client Liaison
• Government Liaison
• Quality Assurance
• Quality Control
• Risk Management
• Interface Management
• Sustainability Integration
• Digital Integration
• BIM Integration
• Operational Readiness
• Handover Procedures
• Leadership
• Communication
• Negotiation
• MS Project
• Primavera
• BIM platforms

Work Environment and Additional Information

This is a full-time role based in Al Ruzayqiyah District, Al Madinah, Saudi Arabia, with travel to Medina and Al Ula. A minimum of 10 years of experience is required. A PMP or equivalent project management certification is preferred. Arabic language skills are advantageous. AtkinsRéalis offers a comprehensive benefits package designed to support your well-being and career growth, including a tax-free salary, life insurance, medical insurance, annual leave, company gratuity scheme, discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to an Employee Wellbeing Program providing 24/7 specialist support.