Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations for housekeeping, recreation, and laundry services. This full-time position is based in Medina, Al-Madinah Al-Munawarah, and requires 2-5 years of relevant experience. The role focuses on ensuring guest satisfaction and maintaining operational standards within the established budget.

Core Responsibilities

The Executive Housekeeper is responsible for the daily shift operations of the Housekeeping department. This includes directing and working with staff to ensure guest rooms, public spaces, and employee areas are maintained to a high standard of cleanliness. The role involves completing inspections, holding staff accountable for corrective actions, and assisting in ensuring both guest and employee satisfaction while adhering to the operating budget.

Managing Housekeeping Operations

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating with the Engineering department on guestroom maintenance requirements.
• Supervising the property's general cleaning schedule.
• Assigning work based on lists of rooms to be cleaned and anticipated check-outs.
• Monitoring stock levels to ensure adequate supplies are available.
• Overseeing daily Housekeeping shift operations and ensuring adherence to all policies, standards, and procedures.
• Assisting with the ordering of guestroom supplies, cleaning materials, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public areas.
• Communicating areas requiring attention to staff and verifying understanding.
• Ensuring all employees have the necessary supplies, equipment, and uniforms.

Financial and Service Management

• Participating in the management of departmental controllable expenses to meet or exceed budget goals.
• Understanding the impact of departmental operations on overall property financial objectives and managing accordingly.
• Reviewing budgets, operating statements, and payroll reports to assist in departmental financial management.
• Responding to and resolving guest issues and complaints.
• Empowering employees to deliver excellent customer service and emphasizing guest satisfaction and continuous improvement.

Human Resources and Team Leadership

• Participating in the investigation of employee accidents as needed.
• Supervising staffing levels to meet guest service, operational, and financial objectives.
• Ensuring employees understand their expectations and job parameters.
• Administering property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Observing employee service behaviors and providing constructive feedback.
• Utilizing on-the-job training tools to train new room attendants and provide follow-up training.
• Participating in the employee performance appraisal process.
• Assisting with the interviewing and hiring of team members with appropriate skills.
• Supporting departmental orientation and new hire training programs.
• Participating in employee progressive discipline procedures.

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts has been a place for guests to gather and connect since 1937. Associates create a sense of belonging in communities worldwide, inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Joining Sheraton Hotels & Resorts means becoming part of a global community within the Marriott International portfolio, contributing to the mission of being ‘The World’s Gathering Place’.