Mgr Loss Prevention📣 Job Ad
in Sheraton Hotels & Resorts
about 2 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Madinah |
About the Role
Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and meeting operating budgets.
Key Responsibilities
- Manage daily department functions to protect property assets, employees, and guests.
- Maintain required logs, certifications, and documents according to law and Standard Operating Procedures.
- Train staff in emergency procedures and implement accident and fire prevention measures.
- Assist in administering fire prevention programs and emergency preparedness.
- Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
- Develop detailed property "shut down" procedures to ensure all areas are secured.
- Comply with applicable laws and safety regulations, and follow proper key control guidelines.
- Develop monthly checklists for CCTV, alarmed doors, and duress alarms to ensure functionality.
- Incorporate inspection tours of recording systems into property patrols covering interior and exterior areas.
- Follow the Duty of Care process for guest and employee protection.
- Follow up on unusual activities that could impair guest and employee well-being.
- Handle complaints, settle disputes, resolve grievances, and negotiate with others.
- Implement action plans to monitor and control risk.
- Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
- Oversee and guide the Accident Prevention Committee.
- Oversee the first aid program for guests and employees.
- Oversee the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
- Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
- Emphasize teamwork, interdepartmental collaboration, and assertive hospitality as crime deterrents.
- Encourage mutual trust, respect, and cooperation among team members.
- Provide personal assistance, medical attention, emotional support, or other personal care to others.
- Serve as a role model demonstrating appropriate behaviors.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example.
- Meet quality standards and customer expectations daily.
- Identify educational needs, develop training programs, and instruct others.
- Inspect and critique the performance of the loss prevention department to maintain professionalism and customer service.
- Provide services that exceed expectations for customer satisfaction and retention.
Additional Duties
- Analyze information and evaluate results to solve problems.
- Develop liaison with local law enforcement and emergency services.
- Inform and/or update executives and peers on relevant information in a timely manner.
- Provide information to supervisors and coworkers via telephone, written form, email, or in person.
Qualifications and Experience
The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential.
Work Environment
This is a full-time position based in Medina, Al-Madinah Al-Munawarah, Saudi Arabia, within the hospitality industry at Sheraton Hotels & Resorts.
Requirements
- Requires 5-10 Years experience
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