Retail Operations Manager📣 Job Ad

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

What You'll Be Doing
Our Retail Manager is responsible for ensuring that Store Directors/Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail Manager is also responsible for establishing a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions.

What You’ll Need To Succeed

• Understand the brand strategy and cascade within the given network
• In conjunction with Marketing, ensure the full implementation of the of the marketing and CX strategies and programs
• Implement Brand guidelines taking in consideration each market specifications
• Agree on a yearly calendar of sales with commercial team
• Control discount and margins to insure constant business profitability
• Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
• Manage potential shortages, reverse orders and inform merchandising team on the status
• Record, monitor and analyze market trends, competitors' activities
• Provide commercial with quantitative and qualitative reports using data from market studies and in-house systems
• Define sales target per sales team member
• Manage P&L for the brand at hand
• Monitor the performance of the brand and send recommendation
• Manage the organization's resources within budget guidelines
• Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand financial position
• Monitor and coach team members to ensure transfer of know-how and continuous positive work environment
• Monitor team members performance and provide formal and informal feedback and appraisal in order to maximize efficiency

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.