Account Manager Sales

About the Role

Olayan Saudi Holding Company is seeking an Account Manager Sales to join their team in Makkah, specifically covering Jeddah and Makkah. This full-time role focuses on managing and growing key accounts by fostering strong client relationships and identifying new business opportunities across hardware, software, and solutions. The Account Manager will coordinate with internal teams to ensure high customer satisfaction and retention.

Key Responsibilities

• Develop and implement account plans for major accounts to support revenue growth and long-term customer retention.
• Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings, including archiving and content management.
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
• Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.
• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.
• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Qualifications and Experience

• A Bachelor's degree in business administration, business management, marketing, or a related field is preferred.
• 3-4 years of proven sales experience is required. The ideal candidate will have 2-5 years of overall experience.

Work Environment

This is a full-time position based in Makkah, with responsibilities covering the cities of Jeddah and Makkah. The role involves working closely with various internal departments and external clients to achieve business objectives and maintain high service standards.