AV Technician

About Rixos Hotels

Rixos Hotels is a worldwide leader in hospitality, committed to supporting employee growth and learning. The company offers opportunities to find roles that match individual personalities and aspirations, ensuring work brings purpose and fulfillment. Rixos Murjana, a new property in Saudi Arabia, spans 275,000 square metres and offers an all-inclusive experience in Makkah and King Abdullah Economic City.

Position Summary

Rixos Hotels is seeking a skilled and reliable AV Technician to support the setup, operation, maintenance, and troubleshooting of audio-visual equipment. This full-time role is based in Makkah, Saudi Arabia, and requires 0-1 years of experience. The AV Technician will ensure all equipment is safe, functional, and ready to deliver a high-quality experience for guests and clients during meetings, conferences, presentations, trainings, events, and other hotel activities.

Key Responsibilities

• Install, set up, operate, and maintain audio-visual equipment, including projectors, displays, televisions, cameras, microphones, speakers, and video conferencing systems.
• Set up and operate AV equipment for various events such as meetings, conferences, presentations, and trainings.
• Perform equipment testing, inspections, repairs, replacements, and troubleshooting to ensure proper functionality.
• Ensure all AV equipment is functioning properly and safely before events commence.
• Provide professional and efficient technical support to guests, clients, and event organizers.
• Safely transport, store, and handle AV equipment, cables, and accessories.
• Maintain an accurate inventory of AV equipment, cables, and accessories.
• Ensure equipment is properly stored and maintained after each event.
• Respond quickly to technical issues during events and provide effective solutions.
• Coordinate with the Events & Entertainment team to ensure smooth event operations.
• Report damaged, missing, or malfunctioning equipment to the relevant supervisor.
• Maintain a clean, organized, and safe technical work area.
• Follow hotel policies, procedures, OSM standards, and health and safety requirements.
• Attend required technical and skills training.
• Assist with other duties and hotel activities as required.

Health, Safety & Quality Compliance

• Adhere to all hotel health, safety, environmental, and quality requirements.
• Operate, transport, and store AV equipment safely.
• Report technical faults, damaged equipment, and potential hazards immediately.
• Follow hotel emergency procedures and safety standards.
• Maintain equipment and work areas in a safe and organized condition.
• Support the hotel's commitment to quality and guest satisfaction.
• Comply with Rixos policies, procedures, and the Operational Standards Manual (OSM).

Qualifications

• 0-1 years of experience in audio-visual technical support or a related field.
• Demonstrated ability to install, operate, and maintain AV equipment.
• Strong troubleshooting skills for technical issues.
• Commitment to following health and safety regulations.

Work Environment

This is a full-time position located in Makkah, Saudi Arabia, within the Rixos Murjana property. The role involves working closely with the Events & Entertainment team and providing direct support to guests and clients.