Branch Manager

About the Role

First Abu Dhabi Bank (FAB) is seeking a Branch Manager to lead operations in Jeddah, Makkah, Saudi Arabia. This full-time role focuses on managing branch performance to achieve sales and budget targets, ensuring high levels of customer service, and fostering a productive environment for staff development. The Branch Manager is also responsible for maintaining full compliance with operational and credit standards.

Key Responsibilities

• Oversee the smooth and effective operation of the branch.
• Ensure adequate staffing across all departments within the branch and manage the selection of branch sales staff.
• Maintain high levels of customer service and address customer complaints within established turnaround times (TAT).
• Implement transformation initiatives, including customer programs and new roles, as part of the LEAP program.
• Drive Personal Banking sales initiatives, such as product pushes and sales campaigns.
• Develop and implement additional sales initiatives, including leveraging personal contacts and direct sales forces to acquire new business.
• Monitor and ensure the branch meets Key Performance Indicator (KPI) targets for each customer segment.
• Manage branch performance by leading daily retail sales team meetings and weekly service team and full branch meetings.
• Provide direct coaching, mentoring, and guidance to all staff members.
• Identify and address staff training needs related to products, systems, and sales skills.
• Maintain satisfactory records on branch reports from Internal Control, Credit & CBO examination, and Internal/External Auditors.
• Review audit and compliance reports for the branch, ensuring corrective actions are taken and non-recurrence.
• Ensure staff punctuality and attendance, and allocate tasks fairly to prevent pending work.
• Conduct monthly reviews and approvals of Key Risk Indicators (KRIs) in the RCSA system.
• Perform monthly surprise cash counts and checks on branch cash, teller, vault, and ATM/CDM operations.

Collaboration and Development

• Work closely with the Head of Branches to achieve agreed sales targets.
• Collaborate with the Head of Branches to allocate yearly targets among different sales staff within the branch.
• Focus on the development of new sources of business.
• Address queries from other banks and internal customers, taking necessary actions.

Qualifications and Experience

Candidates should possess 10 years of relevant experience in branch management within the banking sector. A strong understanding of sales management, customer service excellence, and operational compliance is essential.

Compliance and Control

The role requires a commitment to maintaining satisfactory records from internal control, credit, and audit examinations. The Branch Manager will be responsible for incident reporting and supporting Elite/DS/HO functions, ensuring all activities align with regulatory and internal guidelines.

Application Process

If you meet the qualifications and are ready to contribute to First Abu Dhabi Bank's success in Jeddah, we encourage you to apply.