Chief Motor Claims Specialist

About Al Etihad Cooperative Insurance Co

Al Etihad Cooperative Insurance Company is a public joint-stock company operating in the Kingdom of Saudi Arabia. Established under a decision from the Council of Ministers and a royal decree, the company has a paid-up capital of 500 million Saudi Riyals. It is an extension of United Insurance Company, which began operations in Saudi Arabia in 1983. In 2008, the company was listed on the Saudi Stock Exchange (Tadawul) under the symbol 8170.

The company is regulated by the Saudi Insurance Authority and is licensed to provide various types of insurance, including general, medical, motor, and protection & savings insurance. Al Etihad Cooperative Insurance Co maintains a wide network of offices and regional outlets across the Kingdom and is committed to delivering high levels of service to its clients.

Role Overview

Al Etihad Cooperative Insurance Co is seeking a Chief Motor Claims Specialist to join its team in Makkah, covering both Jeddah and Makkah cities. This full-time role involves managing motor claims processes, ensuring compliance with company policies and regulatory timelines, and providing support to customers.

Key Responsibilities

• Review and verify motor claims documentation to ensure completeness and accuracy for efficient accident validation and claim settlement.
• Make decisions on repair authorizations, total loss cases, and claim rejections, adhering to delegated authority limits, company policies, and established standards.
• Respond to customer complaints and inquiries promptly and professionally, providing appropriate support and solutions within specified timeframes.
• Ensure all motor claims are processed within regulatory timelines, including claim registration, requests for missing documents, claim rejections, issuance of repair authorizations, and total loss notifications.
• Perform other job-related duties as assigned by the direct supervisor within the scope of the position.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in motor claims.
• Demonstrated ability to review and verify complex documentation.
• Strong decision-making skills in claims processing.
• Proficiency in managing customer inquiries and complaints effectively.

Work Environment and Location

This is a full-time position based in the Makkah region, with responsibilities covering both Jeddah and Makkah cities. The role operates within a structured environment focused on adherence to regulatory standards and customer service excellence.

Application Process

The salary for this position will be discussed during the interview process. Interested candidates are encouraged to apply to contribute to a leading insurance provider in the Kingdom.