Customer Service📣 Job Ad

About the Role

2P Perfect Presentation is seeking a Customer Service professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is central to delivering a high-quality customer journey across various touchpoints, focusing on understanding customer needs and ensuring a positive experience.

Role Purpose

The Customer Service role is responsible for resolving inquiries, improving customer satisfaction, and supporting internal teams to maintain a consistent and positive customer experience. The ideal candidate will be customer-focused, proactive, and capable of adapting to diverse customer service channels and operational requirements.

Key Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels, including phone, email, chat, social media, and in-person interactions.
• Ensure the timely and professional resolution of customer issues and complaints.
• Maintain accurate records of all customer interactions and conduct follow-ups as needed.
• Collaborate with internal teams to identify and implement process improvements that enhance customer experience outcomes.
• Identify recurring customer issues and provide constructive suggestions for service improvement.
• Support initiatives aimed at customer retention and satisfaction.
• Ensure strict compliance with company policies, established service standards, and quality guidelines.
• Contribute to reporting and tracking mechanisms for customer satisfaction and overall service performance.

Qualifications and Experience

• 0-1 years of experience in customer service, customer experience, or related roles.
• Any educational background is considered, provided there is relevant experience.
• Strong communication and interpersonal skills.
• Demonstrated problem-solving mindset with keen attention to detail.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Proficiency in MS Office and familiarity with customer service tools or CRM systems is preferred.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

Application Process

We invite qualified candidates to apply for this opportunity.