Duty Manager

About Novotel Hotels

Novotel Hotels is part of the Accor network, which comprises over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. The group emphasizes responsible hospitality and fostering a positive environment for guests, colleagues, and the planet. This role offers opportunities for professional development and advancement within the network.

The Role of Duty Manager

As a Duty Manager at Novotel Hotels in Makkah, you will contribute to the hotel's operations by ensuring efficient guest services and maintaining high standards. This full-time position requires 0-1 years of experience and involves working as part of a team in a fast-paced environment. The role is suited for individuals who are adaptable, driven by success, and committed to integrity and compassion.

Key Responsibilities

• Coach, counsel, and discipline team members, providing constructive feedback to enhance performance.
• Maintain comprehensive knowledge of all hotel features, facilities, services, and hours of operation.
• Understand all room types, numbers, layouts, decor, appointments, and locations.
• Be informed about all room rates, special packages, and promotions.
• Monitor daily house counts, expected arrivals, departures, and VIPs.
• Track room availability status for any given day.
• Be aware of scheduled in-house group activities, locations, and times.
• Adhere to all hotel and departmental policies, procedures, LQA, and Forbes Standards.
• Perform Night Audit duties during overnight shifts, including preparing and distributing necessary reports, checking arrival profiles, and inputting data into Opera.
• Monitor the check-in/check-out process, anticipate critical situations, and assist as needed to ensure efficient guest processing.
• Maintain positive guest relations consistently.
• Anticipate guest needs, respond promptly, and acknowledge all guests regardless of business levels or time of day.

Candidate Profile

We are seeking individuals who enjoy collaborative work environments and possess integrity and compassion. The ideal candidate will be adaptable to change, thrive in a fast-paced setting, and be open to exploring new approaches beyond established methods. A drive for success is essential for this role.

Experience and Work Type

This is a full-time position located in Makkah, requiring 0-1 years of relevant experience. The role involves active participation in hotel operations and guest services.

Application Process

Join Novotel Hotels and contribute to a team dedicated to responsible hospitality. Salary details for this position will be discussed during the interview process.