Executive Sales

About the Role

Marriott International is seeking an Executive-Sales to join their team in Makkah. This full-time role involves supporting sales and marketing efforts, managing guest interactions, and processing reservations to maximize revenue while maintaining guest loyalty. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining existing guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensure a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Communicate professionally using clear language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within the Marriott International team. The role involves direct interaction with guests and collaboration with various internal departments to ensure seamless service delivery and support sales objectives.