Front Desk Agent Saudi Talent

About the Role

Rotana Hotels is seeking a Front Desk Agent to join their team in Makkah. This full-time position is ideal for Saudi talent looking to advance their careers in the Front Office profession. The role focuses on providing professional and customer-focused service to guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service.
• Greet guests by name, if known, and escort them to their room to ensure they feel welcomed.
• Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of hotel facilities and happenings.

Candidate Profile

We are looking for dynamic and self-motivated Front Office professionals. Candidates should be committed to delivering high standards of guest service and possess strong interpersonal skills.

Experience and Qualifications

• 0-1 year of experience in a similar Front Office role.
• A commitment to professional development within the hospitality sector.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a professional hotel environment focused on guest satisfaction.

Application Process

Interested candidates are encouraged to apply to join Rotana Hotels and contribute to providing memorable experiences for guests.