Tamayyaz Front desk agent Saudis Only📣 Job Ad

About Accor and the Tamayyaz Program

Accor is a global hospitality group with over 45 brands, 5,600 hotels, and 10,000 restaurants and lifestyle destinations across 110 countries. The company is dedicated to responsible hospitality and fostering talent development. The Tamayyaz program is a Nationalization Development Program designed to enable Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. This is achieved through a structured combination of classroom learning and practical On-Job Training within a specific timeframe.

Role Summary: Front Desk Agent

Accor is seeking a Front Desk Agent to join the team in Jeddah, Saudi Arabia. This full-time position is exclusively for Saudi nationals participating in the Tamayyaz program, offering a foundational opportunity to develop key skills in hotel operations. The Front Desk Agent serves as a primary point of contact for guests, ensuring a professional and welcoming experience from arrival to departure while managing various administrative and service-related tasks.

Key Responsibilities

• Greet and welcome guests in a professional, friendly, and warm manner, embodying brand hospitality standards.
• Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.
• Handle guest check-out procedures, including bill preparation, processing payments (cash, credit card, foreign currency), and ensuring settlement.
• Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).
• Serve as the central point of contact for all guest inquiries, requests, and concerns, providing accurate information about hotel amenities, services, and local attractions.
• Address guest complaints and issues promptly and professionally, escalating to a supervisor or manager when necessary.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure a seamless guest experience.
• Process and verify guest payments and financial transactions accurately, maintaining updated records of bookings and payments.
• Utilize suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services.
• Complete daily operational tasks such as room charges, daily checklists, blocked room lists for Housekeeping, and work orders requiring management signature.

Qualifications and Experience

• This position is open exclusively to Saudi nationals.
• A minimum of 0-1 years of experience in a related field is required.

Required Skills and Attributes

• Strong passion for the hospitality field.
• Ability to work a flexible roster depending on departmental needs.
• Demonstrated ability to focus attention on guest needs, always remaining calm and courteous.

Work Environment

This is a full-time role based in Jeddah, offering a dynamic environment within a leading global hospitality group. The position requires adaptability to varying shift schedules to meet operational demands and ensure continuous guest service.