Housekeeping Supervisor📣 Job Ad

About the Role

M Hotel Al Dana Makkah By Millennium is seeking a dedicated and experienced Housekeeping Supervisor to join its team in Makkah, Mecca, Saudi Arabia. This full-time position is critical for maintaining the hotel's high standards of cleanliness and guest satisfaction. The role requires a professional with 5-10 years of relevant experience in housekeeping supervision within the hospitality sector.

Role Purpose

As a Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces. Your primary objective will be to oversee the housekeeping team, implement effective cleaning schedules, and uphold the hotel's quality standards. This position involves leading by example, fostering a positive and efficient work environment, and actively contributing to the overall guest experience and operational excellence of the hotel.

Key Responsibilities

• Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
• Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
• Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
• Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.
• Monitor room status and communicate effectively with the Front Office Department for efficient operations.
• Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
• Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.
• Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.
• Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Qualifications and Experience

Candidates for this position must possess 5 to 10 years of experience in a housekeeping supervisory role, preferably within a reputable hotel environment. A strong understanding of hotel quality assurance standards, operational procedures, and team leadership is essential for success in this role.

Work Environment

This is a full-time position based at M Hotel Al Dana Makkah By Millennium, located in Makkah, Mecca, Saudi Arabia. The role operates within a dynamic hospitality setting focused on delivering exceptional guest experiences.

Application Information

We invite qualified candidates who meet the outlined requirements to apply for this Housekeeping Supervisor position. Salary details will be discussed during the interview process.