Key Account Manager

About the Role

Al Naghi Company is seeking an experienced Key Account Manager – Modern Trade to join its team in Jeddah, Makkah. This full-time role focuses on managing key retail accounts, driving sustainable sales growth, and strengthening customer partnerships within the modern trade sector.

Role Overview

The Key Account Manager will be responsible for owning the business within assigned accounts, building credible relationships with customers, identifying growth opportunities, and proactively solving problems. The role requires translating commercial plans into measurable results and coordinating with various internal departments to ensure smooth execution.

Key Responsibilities

• Manage and develop assigned Modern Trade key accounts.
• Build strong, long-term relationships with customers and key decision-makers.
• Develop and execute account plans to achieve sales, distribution, and profitability targets.
• Lead annual negotiations, Business Development Agreements (BDAs), promotional plans, and commercial activities.
• Monitor sell-in, sell-out, stock levels, OOS, and customer performance, taking corrective actions when required.
• Develop promotional calendars and joint business plans with customers.
• Identify growth opportunities across assortment, distribution, visibility, and promotional execution.
• Coordinate closely with Supply Chain, Finance, Marketing, Trade Marketing, and Operations to ensure smooth execution.
• Manage customer forecasts, orders, collections, claims, and commercial agreements.
• Conduct regular business reviews and provide clear performance updates and action plans.

Qualifications and Experience

• 5-10 years of experience in account management, preferably within Modern Trade.
• Demonstrated ability to build credible relationships with customers.
• Proven capability to identify opportunities and proactively solve problems.
• Experience in translating commercial plans into measurable results.

Work Environment

This is a full-time position based in Jeddah, Makkah, within a dynamic team focused on driving sales growth and strengthening customer partnerships in the modern trade sector.