Manager Ocular Health Pharma Account Management

About Alcon

Alcon is a global leader in eye care, committed to helping people see brilliantly. The company focuses on innovation, operational speed, and fostering an inclusive culture. With over 25,000 associates worldwide, Alcon aims to shape the future of eye care and make a lasting impact on patients and customers globally.

Role Overview

Alcon is seeking a Manager, Ocular Health Pharma Account Management for a full-time position in Jeddah, Makkah. This role is central to driving sustainable business growth across strategic pharmacy accounts within Saudi Arabia. The Manager will be responsible for developing and executing account strategies, building long-term customer partnerships, and leading sales initiatives across both Ethical and Over-the-Counter (OTC) channels. This position requires a commercially focused leader capable of identifying growth opportunities, negotiating with key decision-makers, managing forecasts, and leading a high-performing field team.

Key Responsibilities

• Develop and execute medium and long-term account plans to protect, grow, and diversify business within assigned pharmacy accounts.
• Build strong partnerships with key customers and stakeholders, establishing long-term strategic relationships.
• Lead sales activities, promotional initiatives, and business development strategies aligned with organizational objectives.
• Identify cross-selling, up-selling, and repeat-sales opportunities within existing customer accounts.
• Negotiate commercial agreements and contracts with key account decision-makers.
• Analyze customer performance, market trends, and competitive activities to identify opportunities and risks.
• Monitor, evaluate, and manage sales forecasts and investment plans to ensure business targets are achieved.
• Ensure alignment with customer plans and identify new initiatives that support growth and profitability.
• Hire, coach, and develop Medical Representatives/Product Specialists to maximize performance and customer engagement.
• Drive excellence in customer service by proactively resolving issues and ensuring customer satisfaction.
• Maintain accurate and timely reporting, CRM updates, and administrative requirements.
• Monitor industry developments, competitor activities, pricing intelligence, and market dynamics to inform strategic decisions.

Work Environment and Benefits

This role offers the opportunity to work with a global leader in eye care within a collaborative and inclusive culture that values diversity and innovation. Alcon provides professional development and career growth opportunities, exposure to strategic commercial initiatives, and a competitive compensation and benefits package.